Once you're logged into your account, please navigate to the "Pay Now" tab located in your profile. (See below for image)
If you have not registered and added your unit to your profile, you must do that first. Please follow these directions by clicking here
You can either pay your full balance (if presented) or a fixed amount. If your full balance is presented and you wish to make an alternate amount, you may edit your payment amount before submitting.
Paying by credit card through ClickPay is quick and easy. Please note, additional fees are charged when paying with a credit card. Please refer to the fee chart in your profile for more information regarding credit card fees.
Once you're logged please go to "My account" as shown below and select "Payment Options" and then follow the steps to "Add New Credit Card/Debit" Card
Once you've added your credit/debit card, select the "Pay Now" button as shown below.. If you would prefer to setup auto payments, please select "Auto Pay"
Please be aware the service fee will be shown when making a one time payment and setting up Auto Pay.
Your payment should debit from your bank account typically the next business day from when the payment was submitted on ClickPay. In some cases, the debit may take up to 48 hours to post to your account depending upon the time your transaction was initiated through ClickPay. Please note that payments that are submitted after 3 PM EST are seen as payments submitted the as the next business day. If a payment is made after 3 PM EST on Friday since payments are processed per business day, which does not include weekends or bank holidays the payment will be seen as a Monday Transaction.
Please note that this process assumes a correct bank account number was entered and there are funds in the account at the time of the debit.
If you successfully make an ACH payment through ClickPay, you will see the descriptor on your bank statement as NovelPay Propertypay.
Credit Card: Your statement descriptor will now reflect "ClckPay" as the company who processed your payment along with the property associated with the particular account that received the payment. For example, a resident/tenant paying for a unit in the building "123 Main Street LLC" will see the following descriptor on their statement:
ClckPay*123 Main Str Sale $1,000.00
Note, the property name is limited to the first 12 characters.
ClickPay can only accept transactions from US-based banking institutions. You will not be able to make an e-check payment through ClickPay if your bank account is outside the United States. If you wish to use an international credit card you may do so but the card must allow international transactions. You must also enter the address you are paying for when prompted to when making a credit card payment.
International Credit Cards are now subjected to an additional 1% on top of the fee located in the fee chart within your payment options tab.
In most cases and depending on the type of card, you can use a pre-paid debit card to make a payment through ClickPay. Pre-paid Debit cards with routing and account numbers cannot be used for ACH transactions and the payments will be rejected.
If you're a resident with multiple units on your account or have separate payments to different charges to your management company please see the steps below to submit payments.
Select the 'edit' button next to the balance of the address you do not want to make a payment towards.
Select 'Do not Pay' to make the balance display zero.
Continue with your payment as normal.
If you would like to submit a payment in a different amount than shown on your 'Pay Now' Screen, most property management companies will allow you to change the amount to submit your payment. However, depending upon your property manager, you may not be able to alter this amount.
To complete a payment with an alternate amount shown on your pay now screen, please begin by clicking on the "Pay Now" tab in your ClickPay profile.
You will then need to click "Edit" where you will then be prompted to enter your alternate amount. Once you've entered the amount you want to pay, please click "Apply" Once complete, please click "Continue"
The below shows the exact steps you need to take.