Once you're logged into your account, please note the balance provided directly by your property management in the 'Pay Now' tab.
If you have not registered and added your unit to your profile, you must do that first. Please follow these directions by clicking here
You can either pay your full balance (if presented) or a fixed amount. If your full balance is presented and you wish to make an alternate amount, you may edit your payment amount before submitting.
Paying by credit/debit card through ClickPay is quick and easy. Please note, additional fees are charged when paying with a credit/debit card. Please refer to the fee chart in your profile for more information regarding credit/debit card fees.
Once you're logged into your account, please go to "My account" as shown below and select "Payment Options" and then follow the steps to "Add New Credit Card/Debit" Card.
Please be aware the service fee will be shown when making a One Time Payment and setting up Auto Pay.
If you're a resident with multiple units on your account or have to make separate payments of different charges to your management company please see the steps below to submit payments.
Select the 'edit' button next to the balance of the address you do not want to make a payment towards.
Select 'Do not Pay' to make the balance temporarily display zero.
Continue with your payment as normal.
Most property management companies will allow you to change the amount to submit your payment. If you would like to submit a payment for a different amount than shown on your 'Pay Now' screen. However, depending upon your property manager, you may not be able to alter this amount.
To complete a payment for an alternative amount shown on your pay now screen, please begin by clicking "Edit" where you will then be prompted to enter your alternative amount. Once you've entered the amount you want to pay, please click "Apply". Once complete, please click "Continue".
The below shows the exact steps you need to take.
Yes, but ClickPay is a self service payment portal where you can setup auto pay or make a one time payment within minutes. However, there is an additional fee of $9.95 when making a phone payment with a live agent.
ClickPay can only accept transactions from US-based banking institutions. You will not be able to make an e-check payment through ClickPay if your bank account is outside the United States. If you wish to use an international credit card you may do so but the card must allow international transactions. You must also enter the property address you are paying for when prompted to enter a billing address when making a credit card payment.
International Credit Cards are subjected to an additional 1% on top of the fee located in the fee chart within your payment options tab.
In most cases and depending on the type of card, you can use a pre-paid debit card to make a payment through ClickPay. However, pre-paid Debit cards with routing and account numbers cannot be used for ACH transactions and those payments will be rejected.
Below, you will see where you can locate your routing and account numbers on a personal check. Do not use the information from a deposit slip. If you do not have a check, you will need to reach out to your bank or visit your online banking portal for more information.
When inputting your information into ClickPay's system, please do not include the check number in either only your routing or account numbers.
** Please note. Although some pre-paid debit cards may contain routing and account numbers, under NO circumstance will ClickPay accept a pre-paid debit card as an ACH transaction**
After a payment is submitted through ClickPay, a confirmation email with the full transaction details of your payment will be sent to the email account that you designated when you created your profile. If you made a payment but did not receive a confirmation email, please check to confirm the accuracy of your email address.
Successful payments will also be reflected in the Payment History section of your ClickPay account as well so you may use this section for reference as well.
Please note, a payment confirmation email only confirms your payment was accepted into our system and will be sent to your bank to attempt debit your account. This email DOES NOT confirm a successful payment.
An ACH or Credit card payment should debit from your account the next business day after your transaction(s) was submitted in ClickPay.
- For ACH payments, this debiting schedule assumes the correct banking information was entered and there are funds in the account at the time of the debit
- Credit cards are approved or declined instantly through the ClickPay portal. If your payment was declined, please click HERE for more information
Please allow 3-5 business days for payments to be credited and applied to your account to avoid any potential late fees. Please take note of your association's grace period when scheduling your payments.
Please note, if your ACH payment is made after 9PM EST, your payment will be considered as submitted on the next business day. Additionally, if a payment is made after 9PM EST on a Friday, your payment will be considered as submitted on the following Monday. Processing does not occur over the weekend. Please be advised, credit/debit card payments may take longer to settle into your association's bank account.
If your property manager's accounting software is integrated with ClickPay, your payment will be processed, imported into the accounting system, and posted to your ledger. Your property manager can also see any real time payments that were made or are in flight at any given time through the detailed reports available to them.
If your property manager's accounting software is not integrated with ClickPay, your property manager has access to payment reports with your payment information. If you made a payment and have not received credit for it, please contact us at email@example.com and we will be happy to assist you.
Please note, your balance will not be updated in real time once you submit a payment and may not update until the next billing cycle.