Void or Cancel payment requests
Typically, an ACH payment made through ClickPay can be voided up until 2:59 PM EST the same business day the payment was submitted. As an example, if a payment was accepted into ClickPay on Monday at 11:00 AM EST, we can void that payment up until 2:59 PM EST. However, void requests must be sent by 2:15 PM.
ACH Payments made after 3:00 PM EST on a Friday can be voided up until Monday at 2:59 PM when the weekend batch including Monday payments are sent out for processing. This does not include Credit card payments.
However, depending on your property management company your payment may settle quicker than our standard funding time and may not be eligible for a void by 2:59 PM EST the same business day.
**Void Requests must be submitted by email at email@example.com by 2:15 PM Mondays through Friday. For weekend void requests, we cannot guarantee the voiding of a payment
If the payment you need refunded was submitted prior to today, you will need to reach out to your property management company to request a refund and it will be up to their discretion. Your Property Manager will either issue you a paper check refund or request the refund to come via ClickPay.
An authorized user from your property management company will have to send a written request to firstname.lastname@example.org authorizing the refund.
Please note, refunds cannot be processed until 5 business days after the initial transaction.