Voiding or Canceling Payments
Void or Cancel payment requests
Depending on the time of your payment, you might be able to void your transaction if the payment was made on the same day. In order to see if your payment is eligible to be voided, please follow the steps below.
1. Go to 'Payment History' under 'My Account'
2. Click on 'View Transaction Details
3. Review the payment details and ensure that you want to cancel the payment. Click on 'Cancel this payment' to proceed
4. Alternatively, on your 'Pay Now' screen you will see an option 'Void/Cancel last payment' under 'Last Payment'
You will then be prompted to confirm the void
Please note : This action is sensitive, payments can only be cancelled for a limited period of time. Once the payment is voided/cancelled, the payment will not be processed.
If you do not see the cancel this payment option, then the payment has already been sent out for processing and you will need to follow the steps to request a refund below.
If the payment you need refunded was submitted prior to today, or you're unable to self void the payment as it has already been sent for processing, you will need to reach out to your property management company to request a refund and it will be up to their discretion. Your Property Manager will either issue you a paper check refund or request the refund to come via ClickPay.
An authorized user from your property management company will have to send a written request to firstname.lastname@example.org authorizing the refund.
Please note, refunds cannot be processed until 5 business days after the initial transaction.