How to Update or Cancel My ClickPay Profile? Follow
Here you will learn how to make any changes to your profile or what to do with your profile if you are no longer able to use ClickPay.
If you have a change in your email address, you may update the email on your account at any time by following the steps below:
Go to "My Account" and select "My Profile"
Scroll down and click "Edit"
From there, you are able to type in your new email address in the email field. You will have to enter it twice to confirm the email before you can continue.
Once you have entered and confirmed your new email click on "Update"
While you are able to update your email address to use as username/login, you will not be able to go into your profile to change your username.
If you need this changed, please email us at support@clickpay.com with your ClickPay ID, old username, and preferred new username.
If you are moving and no longer will be making payments towards a property you can simply remove the property from your ClickPay profile.
Please remember to cancel your auto pay schedule if you already have one set up for the property you wish to remove. If you need help with cancelling your auto pay, please click here.
Once a property has been removed you will still be able to access the payment history within the payment history tab. To learn how to view your payment history, please click here.
Reasons to cancel your ClickPay account could be that you are moving, your management company is changing / no longer using ClickPay, or maybe you just prefer a different payment alternative.
To learn more about cancelling your Auto Payments, click here.
Unfortunately, you will not be able to go into the profile and select a delete option. However, you may reach out to a ClickPay Resident Support Agent in order to assist you with cancelling your ClickPay account via email at support@clickpay.com.
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