How Do I Add a Unit? Follow
Here we will learn how to use the Add Unit page in order to register your property. This includes how to address registration problems and those who have multiple units or properties.
Once you create your profile, you will be asked to add your unit to your profile. Below are the steps to add your unit to your profile.
If you're having trouble adding your unit, you may want to refer to a prior statement sent to you by your property manager to match the identical format of the unit you are trying to add. If our system requires you to add your unit by last name verification and you are having an issue, please reference your statement sent to you by management as well. The name presented on your bill is what will match in ClickPay.
If our system requires you to add your unit by your account number, please reference your statement sent by management which should have your account number on it.
If you need assistance adding your unit to your profile, please send us an email at support@clickpay.com.
If you are logged into you account and would like to follow on screen instructions please click here.
1. Enter your street/building number and Zip Code and click "Search"
2. Once your unit is successfully found in ClickPay, please click "Select" to add it to your profile
3. (Only If your property manager requires you to enter an account number for your unit)
Depending upon your management company, you may be asked to enter an account number or "tenant code" in addition to your building number and Zip.
If ClickPay is requesting an account number or tenant code to register, please locate a previous bill to find this number and enter it as directed.
If you're experiencing an issue with adding your unit to your profile and the system is asking for an account number, tenant code or lease ID and you don't know it, please reference a monthly statement sent by management or a coupon book if one was provided. You may also reach out to your property manager to retrieve this information as well.
If you need more assistance from ClickPay customer service, please click here to submit a service ticket and our customer service team will get back to you as soon as possible.
If you're a new resident who just moved in recently, your information may NOT have been transferred over to ClickPay from your property manager. If you moved in within the last 30 days, please reach out to your property manager to inquire if you're information was passed on to ClickPay.
If you have your correct account number and need help navigating the add unit process, please refer to our other articles on how to add a unit below.
For many Property Management companies an account number is needed to register your account on ClickPay. Having your account number ensures all payments will be made correctly to your ledger.
If you need more assistance from ClickPay Resident Support to add your unit, please click here to submit a service ticket and our support team will get back to you as soon as possible.
Your ClickPay ID is your unique identifier. You can use this ID during your email and call interactions with our ClickPay agents to help them identify you faster!
Your ClickPay ID is not your account number. This information will be listed on your statement or can be found on your coupon book.
When being prompted to enter your last name when trying to add your unit, you may receive this message. This error message could occur for the following reasons.
- The name is spelled wrong in the information sent by your property manager.
- The name you have entered may have a typo.
- The last name associated with this unit could be a roommate or other lease holder attached.
- The last name could be listed under a business name.
If you're still unable to add your unit, please click here to reach out to ClickPay Resident Support and we will gladly assist you with completing your registration.
If you're a new resident who just moved in recently, your information may NOT have been transferred over to ClickPay from management. If you moved in within the last 30 days, please reach out to your property manager to inquire if your information was passed on to ClickPay.
When being prompted to add your unit with your building number and zip code, you may receive a "No Results Found" error message (see image below). This error message could occur for the following reasons:
- You might be typing in a mailing address instead of the property you're trying to pay for.
- Your address might be listed as the complex address (i.e. 310-312 Main St and your address is really 310 Main St).
- You could possibly have a typo in what you are entering.
- The data sent by management could have a typo.
If you're still unable to add your unit, please click here to reach out to ClickPay Resident Support and we will gladly assist you with completing your registration.
If you're a new resident who just moved in recently, your information may NOT have been transferred over to ClickPay from management. If you moved in within the last 30 days, please reach out to your property manager to inquire if your information was passed on to ClickPay.
You can easily add as many units as you own or rent by first choosing the "Add/Remove Unit" option in your Account menu.
Click the "Add Unit" button to begin prompts to add the information for the additional unit.
From there, you will repeat the same steps you used to add your first unit.
Even if your properties fall under different management companies, you would be able to add them as long as they are supported by ClickPay.
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