After a payment is submitted through ClickPay, a confirmation email will be sent to the email account that you designated when you created your profile.
If you made a payment but did not receive a confirmation email, please check your profile to confirm your email address is correctly spelled.
Successful payment submissions will be reflected on your "Payment History" page of your profile. Just click Search to view your previous ClickPay payments.
Please note, a payment confirmation email only confirms your payment was accepted into our system and will be sent to your bank to attempt to debit your account. This email DOES NOT confirm a successful payment.
An ACH or Credit card payment should debit from your account the next business day after your transaction(s) was submitted in ClickPay.
- For ACH payments, this debiting schedule assumes the correct banking information was entered and there are funds in the account at the time of the debit.
- Credit cards are approved or declined instantly through the ClickPay portal. If your payment was declined, please click here for more information.
Please allow 3-5 business days for payments to be credited and applied to your account to avoid any potential late fees. Please take note of your association's grace period when scheduling your payments.
Please note, if your ACH payment is made after 9PM EST, your payment will be considered as submitted on the next business day. Additionally, if a payment is made after 9PM EST on a Friday, your payment will be considered as submitted on the following Monday. Processing does not occur over the weekend. Please be advised, credit/debit card payments may take longer to settle into your association's bank account.
If you successfully make an ACH payment through ClickPay, you will see the descriptor on your bank statement as NovelPay Propertypay.
Credit Card: Your statement descriptor will now reflect "ClckPay" as the company who processed your payment along with the property associated with the particular account that received the payment. For example, a resident/tenant paying for a unit in the building "123 Main Street LLC" will see the following descriptor on their statement:
ClckPay*123 Main Str Sale $1,000.00
Note, the property name is limited to the first 12 characters.
If your property manager's accounting software is integrated with ClickPay, your payment will be processed, imported into the accounting system, and posted to your ledger. Your property manager can also see any real time payments that were made or are in flight at any given time through the detailed reports available to them.
If your property manager's accounting software is not integrated with ClickPay, your property manager has access to payment reports with your payment information. If you made a payment and have not received credit for it, please contact us at firstname.lastname@example.org and we will be happy to assist you.
Please note, your balance will not be updated in real time once you submit a payment and may not update until the next billing cycle.